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Refund policy

We always aim to make sure our customers love our products, but if you are unsatisfied with your order, we’re happy to help. It is important that you read through our exchange policy below, and should you have any questions, please do not hesitate to contact us for help.

Our exchange policy lasts seven (7) days, starting from the day of your purchase. (For eg: Purchase made on 10 October, the last day for exchange will be on 16 October. If the last day falls on a date which our store is closed, the exchange can be made on the next working day). If seven (7) days have gone by since your date of purchase, unfortunately we can’t offer you an exchange. To request an exchange, please click here to contact us.

We only replace items if they are defective, damaged or missing parts for reasons due to our error. Your item must be brand new, unused and in the same condition that you received it. It must also be in its original packaging with all seals remain intact. Any damage to the product, packaging or seal will strictly not be accepted. To complete your exchange, we require the receipt or proof of purchase. You will need to top up the difference in value for the exchanged item. No partial refund will be provided if the exchanged item is of lower value.

We do not offer any form of monetary refund for all items sold.

** The following items / goods are strictly not eligible for exchange or return:
All earrings, e-gift cards, personal care, leather care, jewellery care & watch care products (eg. Cape Cod® Polish), customised & pre-orders, consumables & perishables, items on sales, special offer, promotion, clearance or discontinued items.

Return address:
Handmade Republic® Company (℅: CPEX)
195 Pearl's Hill Terrace #01-16, Singapore 168976

Please be advised to use a trackable mailing service or purchasing parcel insurance when you mail the exchange item back to us. We don’t guarantee that we will receive your returned item and we will not be responsible for any lost of parcel during transit. The customer will also be responsible for all return postage fees.

BOLD&CRAFT reserves the right to accept or reject any exchange in its sole discretion, amend or change all terms & conditions without giving any prior notice.

   updated: Aug 2023